Our Terms & Conditions
Terms & conditions
Thank you for visiting the Manchester Candle Makers website – www.manchestercandlemakers.co.uk website. The purchase of products from this web site is governed by the terms and conditions set out below.
By submitting an order you agree to our terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary. We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the site represents that you have accepted such changes.
All goods are subject to availability. We will take every effort to inform the customer of any items that are unavailable as soon as possible. Although we always try to make all products uniform, there may be slight variations from the described item, as each one is hand-made.
Promotions & discount codes
These terms and conditions apply for all promotions. Discounts codes are offered for single use by one customer/email address only and according to the details of the stated offer. The codes will be valid for a disclosed time period and after this time cannot be claimed. More than one code cannot be applied at the same time. Additional discounts such as free shipping will still be valid if the defined order value conditions are met. If there are any problems applying the discount code please contact Manchester Candle Makers for assistance.
Competitions are valid for the period as stated. All competitions are free to enter, terms of entry will be outlined in the specific competition terms. The winner(s) will have 48 hours to claim the prize, after this period a second winner will be selected and so on until the prize is claimed. All decisions made by Manchester Candle Makers are final.
Manchester Candle Makers will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in wilful damage to/or loss of whether direct or consequential to persons or personal property.
Breakage claims, incorrect orders and goods not received
If the goods supplied are damaged or are not what you ordered, Manchester Candle Makers shall have no liability to you unless we are notified by you of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained or alternatively the goods can be refused and subsequently returned to us.
If goods are not received within 7 working days from the order/invoice date please notify us.
Notification of breakage claims, incorrect orders and goods not received should be made by email or phone to: manchestercandlemakers.co.uk or 07940387050 and it should be made clear if replacements or a refund are required. Once these conditions have been met, Manchester Candle Makers obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of Manchester Candle Makers.
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and collaborators never have access to it.
At the point of payment, you are transferred to a secure page on the website of Spotify, which is a reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Delivery and returns
We hope that you’ll be thrilled with your candles when they arrive but if anything isn’t right we are on hand to help. Contact us at manchestercandlemakers.co.uk for assistance and we’ll get back to you promptly.
We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 3 days of delivery. We sadly cannot refund or replace candles that have been used.
You are welcome to exchange your unused product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items. If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.
Residents of countries other than United Kingdom, Channel Islands and Republic of Ireland who wish to order from Manchester Candle Makers must contact us direct by e-mail: manchestercandlemakers.co.uk or phone: 07940387050 for details of carriage charges.
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our products.